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Thread: Extremely Disappointed in Maggi Chain

  1. #1

    Default Extremely Disappointed in Maggi Chain

    My boat had a load of Maggi Aqua4 chain (or whatever they called their G4 back then) that was original to its build in 2004. It was superior chain that I changed out in 2015. It was really only showing rust where the links connected, but I had the opportunity to replace it and wanted to lighten my ground tackle load. I purchased Maggi Aqua7 chain in a size smaller - 5/16”. It is essentially equivalent in strength to 3/8” G4 chain, and it saved me well over 100lbs on the foredeck.


    However, after about a year on the boat the chain started showing alarming amounts of rust and corrosion. Now, after a year and a half, I need to replace it ASAP. This is far to soon for this chain to rust away. The galvanizing on the Aqua7 is not the smooth, hard finish I had on the Aqua4. It is lumpier and seemingly softer. In any event, it is all gone and the bare surface of the chain is rusting. I have heard other reports that Maggi Aqua7 galvanizing does not stand up, and now I have first hand experience.


    The most concerning part of this whole episode has been the response of the Maggi company to our issues. The premature corrosion issue was quickly acknowledged and a new chain promised… and promised and promised. But never delivered. Despite what I deem to be the best intentions of Maggi’s US supplier, I have to conclude that I have been given the runaround, perhaps in an attempt to wear us down so we let it go and buy some competitor’s chain. If you want a sense of the degree of runaround we have been given, read the correspondence in the attached file, which begins in April 2016 and ends in December 2016 with me basically saying “Bueller, Bueller?”


    This is a major chain manufacturer and supplier to the marine industry. I think the boating public needs to know about the quality of the chain they are selling and the customer service that backs it up. I warned them I would write posts such as this and take other steps. This is one way in which the individual customer has some power in this internet age. So why not exercise it? Buy Maggi chain at your risk.


    Attached Files Attached Files

  2. #2
    Join Date
    Sep 2014
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    Too far north to be comfortable.
    Posts
    135

    Default Re: Extremely Disappointed in Maggi Chain

    Thanks for starting this thread. If more people would bring issues like this to the forum, it would help to force companies to be more honest in their dealings.

    We're in the process of shopping for chain and gear for the new build.
    I'll steer clear of that product, and company.

    Cheers.
    Paul.

  3. #3
    Join Date
    Oct 2008
    Location
    near Seattle
    Posts
    1,115

    Default Re: Extremely Disappointed in Maggi Chain

    Quote Originally Posted by quickcat49 View Post
    Thanks for starting this thread. If more people would bring issues like this to the forum, it would help to force companies to be more honest in their dealings.

    We're in the process of shopping for chain and gear for the new build.
    I'll steer clear of that product, and company.

    Cheers.
    Paul.
    I have read that chains stronger than G4 are not marine grade.
    Currently concentrating on http://earthnurture.com .

  4. #4
    Join Date
    Jul 2009
    Location
    currently Columbia/Panama
    Posts
    352

    Default Re: Extremely Disappointed in Maggi Chain

    Quote Originally Posted by BigCat View Post
    I have read that chains stronger than G4 are not marine grade.
    What is "marine grade"? Typically that only means it is galvanized. I suppose at some point one would not consider higher grades like G100 for anchoring because of brittleness, but G70 should fall within acceptable specs for this.

    The commercial fishing fleet uses a lot of higher galvanized grade chain above G40. Only a few companies make it in windlass sizes, though.

    Mark
    Mark Cole
    Manta 40 "Reach"
    www.svreach.com

  5. #5

    Default Maggi Chain

    I wanted to update my original post with Maggi's response to my public complaints about the chain I purchased from them. Shortly after my posting (here and in several other forums), I received a response from the company seeking to expedite assistance to me. It turns out that they do not produce very much Aqua7 in 5/16” - most of their production is in metric sizes. This accounted for the delay. Bad communication accounted for the lack of explanation to me. As to the rusting issue, Corrado Maggi says they do on rare occasion suffer loss of galvanizing, but no more on the Aqua7 than on Aqua4. This is hopeful as there has been some speculation that the higher strength chain does not take galvanizing as well as lower strength chains. In any event, they offered to ship to me immediately a replacement chain in Aqua4 and then when a new batch of Aqua7 is produced to ship a length of that to me as well, since the Aqua4 in 5/16” is not an appropriate strength for our boat. We have now received and installed the Aqua4and are awaiting final production of the Aqua7 replacement. This has been a more than sufficient response for us so far, and we will update this post again with respect to the final receipt of the Aqua7chain and the performance of the Aqua4 they sent to us. To reiterate, we had been happy with a length of Aqua4 for 6 years(which had been on the boat for 10 years). We hope that the new chain they send us will perform as well and that the rusty batch was just an outlier.

    Quote Originally Posted by SVNeko View Post
    My boat had a load of Maggi Aqua4 chain (or whatever they called their G4 back then) that was original to its build in 2004. It was superior chain that I changed out in 2015. It was really only showing rust where the links connected, but I had the opportunity to replace it and wanted to lighten my ground tackle load. I purchased Maggi Aqua7 chain in a size smaller - 5/16”. It is essentially equivalent in strength to 3/8” G4 chain, and it saved me well over 100lbs on the foredeck.


    However, after about a year on the boat the chain started showing alarming amounts of rust and corrosion. Now, after a year and a half, I need to replace it ASAP. This is far to soon for this chain to rust away. The galvanizing on the Aqua7 is not the smooth, hard finish I had on the Aqua4. It is lumpier and seemingly softer. In any event, it is all gone and the bare surface of the chain is rusting. I have heard other reports that Maggi Aqua7 galvanizing does not stand up, and now I have first hand experience.


    The most concerning part of this whole episode has been the response of the Maggi company to our issues. The premature corrosion issue was quickly acknowledged and a new chain promised… and promised and promised. But never delivered. Despite what I deem to be the best intentions of Maggi’s US supplier, I have to conclude that I have been given the runaround, perhaps in an attempt to wear us down so we let it go and buy some competitor’s chain. If you want a sense of the degree of runaround we have been given, read the correspondence in the attached file, which begins in April 2016 and ends in December 2016 with me basically saying “Bueller, Bueller?”


    This is a major chain manufacturer and supplier to the marine industry. I think the boating public needs to know about the quality of the chain they are selling and the customer service that backs it up. I warned them I would write posts such as this and take other steps. This is one way in which the individual customer has some power in this internet age. So why not exercise it? Buy Maggi chain at your risk.


    Last edited by SVNeko; 26th January 2017 at 03:22 PM.

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